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      Urgent! IT Tech Support Position in Caesarea - Edwards Lifesciences
Innovation starts from the heart.
At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives.
At the core of this commitment is our investment in cutting-edge information technology.
This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success.
As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
How you will make an impact:
Provide on-site IT support for all issues related End-User Technologies, including Hardware and Software issues on End-User devices, Onboard and Offboard employees, follows procedures and guidelines, and maintains compliance in our environment.
Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
Procure, Configure and manage customer workstation, portable computing devices and peripherals (Following defined procurement, imaging and deployment processes)
Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex.
A/V support, Lab support and production line support if applicable for your region) 
Participate in global projects like Hardware Asset Management, Identification of personas, Lifecycle upgrades and others.
Training users in various situations, educating them regarding use of hardware, its software and related systems.
Training would be brief, one-on-one, small group, ad-hoc and hands on How-to instructions
Adhere to global HW standards and global processes to ensure consistency
Document problem resolution and contribute to knowledge management, and provides training to other colleagues to distribute the knowledge.
Coordinate activities with third party vendors as needed (Equipment support and Warranty, Project Needs, Vendor relations / feedback, etc
What you’ll need:
Associate's Degree or equivalent IT technical certifications
4 years of proven experience in IT support role as a Desktop Support or IT Service Desk Tier 2
Ability to manage users and PC's using Active Directory
Customer Experience Excellence
Proficient in Microsoft Suite of applications (Windows Server, Windows 11, Office 365)
Ability to perform IT hardware and software diagnostics and repairs (laptops, desktop, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
Effective use of ITSM Tools, Reports and metrics
Effective cable management skills to maintain organized work stations and data closets
Experience with platforms and applications (e.g, Microsoft Edge, Active Directory, Entra, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access)
Relevant Certifications:
CompTIA A+ X
ITIL Service Management
What else we look for:
Ability to adapt and learn new technologies as needed
Problem Solving skills including Trouble shooting techniques required
Strong organization and time management skills required
High level of professionalism during interactions with customers and vendors
Using PC Images to configure computers for deployment / redeployment
Strong written and verbal communication, interpersonal, and relationship building skills
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
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Unlock Your IT Tech Potential: Insight & Career Growth Guide
Real-time IT Tech Jobs Trends in Caesarea, Israel (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Tech in Caesarea, Israel using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 84 jobs in Israel and 4 jobs in Caesarea. This comprehensive analysis highlights market share and opportunities for professionals in IT Tech roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Edwards Lifesciences is currently hiring and seeking a IT Tech Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Tech Support Jobs Caesarea.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Edwards Lifesciences adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Tech Support Jobs Israel varies, but the pay scale is rated "Standard" in Caesarea. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Tech Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for IT Tech Support, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Tech Support interview at Edwards Lifesciences, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Edwards Lifesciences's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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