Tier 3 Support Engineer

• 5+ ;years experience in providing technical support to global customers using SAAS platform and Cloud infrastructure, assisting with integration and product related queries automation controls.• Must have in-depth knowledge of various Microsoft Windows and Linux Operating systems, MS and MySQL database, LAN/WAN Networking and IT Network Operations experience.• Must have Knowledge of internet protocols, JavaScript, NodeJS, Python, HTML & CSS.• Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions.• Ability to logically troubleshoot software issues to determine the root cause and present suggested workarounds and solutions.•Must speak fluent English• BS degree in Information Technology, Computer Science or relevant field• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus