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Customer Service Manager Job in Israel Recruiting by Snapsheet

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Customer Service Manager

🔖 Full Time

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As a Customer Service Manager at Snapsheet, you are the leader and role model for a team of Customer Service Specialists in our call center. The ideal candidate will have a proven track record in call center management, with a focus on inspiring your team to achieve their production and quality goals in addition to guiding the individuals on your team to succeed in their professional goals. You have a passion for coaching and mentorship through open, honest, and productive dialogue with your team. You are someone who proactively seeks solutions to anticipated issues identified using trends in data. You are a collaborator and driver in a fast-changing and ever-evolving customer service environment where your opinions and expertise truly matter. You know the value of your experience, and you can’t wait to make an impact in your next role.

You are someone who takes pride in their work and is looking to make a difference with a company whose values and goals you can get behind.

Sound like you? Keep reading for more detail.

Your Day-to-Day:

Coach and evaluate employee performance to adhere to operational best practices

Implement strategies to improve individual performance

Demonstrated ability to consistently work independently with limited direction on best practices and guidelines

Ability to resolve escalated or complex files with little to no support

Coach and provide feedback to others on how claims decisions and interactions affect the organization

Drive and measure performance of a team of customer success specialists to meet daily and monthly goals in production and quality

Improves results by evaluating processes and recommending changes as needed

Skilled in performance management, tailoring feedback, and delivering tough messages

Responsible for ongoing development of a team of Customer Success Specialists during regularly scheduled one-on-one meetings, punctuated by quarterly and annual check-ins.

Manage change in a way that reduces the concern experienced by others

Proficient in pulling and interpreting data from different sources to find areas of opportunity where coaching can be provided to improve efficiency and effectiveness

Conduct interviews and identify top talent for the Customer Success Organization

Performs related job duties as assigned and required

Your Qualifications:

Proven experience in call center management with a focus on either inbound and/or outbound operations

Flexibility to work in a fast-paced, dynamic environment

Strong leadership skills to effectively oversee, motivate, and inspire a team

Excellent communication abilities to interact with both team members and clients

In-depth knowledge of call center metrics and performance indicators

Ability to strategize and implement effective workflow processes for enhanced productivity

Adept at problem-solving and decision-making with the ability to actualize goals

Competitive edge that motivates you to succeed

Agile with change management

Strategic mindset with ability to plan for the future

College degree in relevant field or equivalent experience

Benefits & Perks:

Work from home

Company training provided to expand your skillset

Growth and advancement opportunities with promotion opportunities

Unlimited Paid Time Off Policy

4% match on our 401K

Medical, dental, and vision coverage

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Snapsheet we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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Are You Looking for a Customer Service Manager job in Israel?

Great News! We've discovered an exciting live job opportunity for a Customer Service Manager position in Israel. This job is currently open for hiring/recruiting by Snapsheet, exclusively for you at Israel Jobs Expertini. Feel free to download the job details here.
What is the Customer Service Manager Jobs Trends in Israel and Israel?

Explore the current trends for Customer Service Manager jobs in Israel and Israel at Expertini. The following graph provides insights into the job market dynamics.
What is the work culture like at Snapsheet?

The work culture at Snapsheet must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Snapsheet and also by visiting their official website through Google.
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Is Snapsheet hiring in Israel?

Yes, we found live job(s) for Snapsheet in Israel.
Are there any jobs for Customer Service Manager in Israel?

Customer Service Manager jobs are available in Israel.
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What is the average salary range for Customer Service Manager in Israel?

The average salary range for Customer Service Manager in Israel varies, but the standard pay scale is rated "Standard" in Israel. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
How can I apply for a job at Snapsheet?

To apply for a job at Snapsheet follow the application process following the "Apply Now" button at Israel Jobs Expertini and also you can visit Snapsheet official career page and follow their application process.
What are the key qualifications for Customer Service Manager?

Key qualifications for Customer Service Manager typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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What types of benefits are offered for Customer Service Manager positions?

Benefits for Customer Service Manager positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
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