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Support Associate Tel Aviv Job in Tel Aviv-Yafo Recruiting by Wolt

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Support Associate - Tel Aviv

🔖 Part Time

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Are you a team player with great communication skills? Do you enjoy working in a dynamic and fast paced environment? If yes - we would love to hear from you!

Role background

We're currently looking for Support Associates to join our Support team in Tel Aviv! In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. As our Support department is open seven days a week, to be considered for the role you to be able to work on weekends.

If you have what it takes, we look forward to hearing from you!

What you'll be doing

Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise

Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience

Personal Touch: Were not afraid to play up the playfulness in our interactions, so creativity is a must!

Attitude: Take ownership beyond the obvious

Our humble expectations

It's a shift-based role, so you are able to work during mornings, evenings and weekends - we are open 24/7.

We require that you submit at-least 4 shifts a week.

We require availability beyond the minimum shifts, for 1:1 with your Team Lead, feedbacks, and more..

We require your availability for 3 weeks of training - 5 days a week (Sun-Thu).

This position requires working from our TLV office

You already have experience in a customer-facing role or logistics role and you're excited to join our award-winning Operations team

You are a fast learner and attentive to both small details and the bigger picture

Multitasking is your strong suit and youre prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority

You have excellent writing and spelling skills with strong keyboarding expertise

You're an expert when it comes to Tel Aviv's food scene, traffic patterns, and the different areas of your city

You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment

Fluent in Hebrew and able to work in English

The hourly salary is 40 NIS, % on weekends - Friday (from Shabbat) + Saturday only.

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The work culture at Wolt must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Wolt and also by visiting their official website through Google.
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