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Support Team Lead Jerusalem Job in Jerusalem Recruiting by Wolt

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Support Team Lead- Jerusalem

🔖 Full Time

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With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country

What you'll be doing

Lead a CS team and create an environment in which the team has the ability to grow through encouragement and empowerment

Responsible for leading by example and showing what customer-obsessed means: At Wolt, our Customer Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt.

Responsible for your teams KPIs and productivity

Provide performance feedback and shoot for excellence

Manage the operational work of the team, e.g. shift scheduling

Collaborate with all other teams to improve the overall level of service.

Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.

As a member of the group leadership team, you will have to lead shifts and help the representatives and shift leaders to create a dynamic and effective shift in order to achieve our goals.

Be an integral member of the group's management team, actively contributing to its success and decision-making processes.

Our humble expectations

A strong background in customer service roles

Proven experience in successfully leading and managing a customer service team, including setting performance goals, providing regular feedback, and fostering a positive team culture.

Ability to work on a full-time basis from our office in Jerusalem ( Sun-Thu 09:00-18:00)

Led a rotation of shifts between the team leads twice a week in the evening and once on the weekend.
(Please note - on a week you have a weekend shift will have a day off on Sunday)

Hybrid work - One day working from home

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Are You Looking for a Support Team Lead Jerusalem job in Jerusalem?

Great News! We've discovered an exciting live job opportunity for a Support Team Lead- Jerusalem position in Jerusalem. This job is currently open for hiring/recruiting by Wolt, exclusively for you at Israel Jobs Expertini. Feel free to download the job details here.
What is the Support Team Lead- Jerusalem Jobs Trends in Jerusalem and Israel?

Explore the current trends for Support Team Lead- Jerusalem jobs in Jerusalem and Israel at Expertini. The following graph provides insights into the job market dynamics.
What is the work culture like at Wolt?

The work culture at Wolt must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Wolt and also by visiting their official website through Google.
Wondering about the intrinsic value of sustainable urbanization in Jerusalem?

The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Israel, particularly within Jerusalem. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Jerusalem's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Jerusalem, additional details can be found on Jerusalem Wikipedia.
Is Wolt hiring in Jerusalem?

Yes, we found live job(s) for Wolt in Jerusalem.
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Support Team Lead- Jerusalem jobs are available in Israel.
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The average salary range for Support Team Lead- Jerusalem in Jerusalem varies, but the standard pay scale is rated "Standard" in Jerusalem. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
How can I apply for a job at Wolt?

To apply for a job at Wolt follow the application process following the "Apply Now" button at Israel Jobs Expertini and also you can visit Wolt official career page and follow their application process.
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